Perfect in all aspects except that there is a small wobble in the chair. If you have to sit long hours it can be annoying. Buy the other model if this will be a problem.
Good product and fast delivery
I find the chair to be absolutely brilliant. Very comfortable. The materials feel premium and very sturdy. Setting it up was a breeze. The shipment was delivered ahead of time and I had a request regarding change of address and the team was very accomodating. Brilliant experience overall.
The chair was undelivered because greensoul use third class delivery service delhivery. The delivery person refused to deliver because my flat is at 1st floor. He asked me to lift the chair from street and take it to first floor. I explained him I had leg injury and can't lift it even if I wanted, he just left. I contacted greensoul support and I found couple of most uncourteous customer support staff. They kept on repeating to "coordinate" with delivery guy even when I explained the issue. When I asked to cancel the order if they can't deliver, they said I need to pay delivery charges to and fro. After lot of discussion they promised to deliver next day, but the same events repeated for 2 more days. After some escalation they refunded the amount, but the experience has been nightmare, I wasted a lot of my time as well.
Really easy to assemble. Comfortable for long working hrs 8+ in my case. Poor delivery service. Frog mechanism had really bad scratches on it. It looked like it was very roughly handled. Luckily only paint coating and a bit of surface was damaged. I didn't bother asking for replacement because my home is in remote place and I live 20 km away from nearest deliverable place.