Cancellation & Returns Policy
Green Soul Ergonomics is passionate about customer satisfaction and continuously strives to provide the best quality products with unmatched customer service. We understand that there could be rare cases where in you may wish to not go ahead with your purchase or the product doesn’t fulfil your expectation. The cancellation and return policy has been designed keeping in the interests of the customers along with logistics challenges and costs involved in heavy bulky goods e-commerce.
1.1 Order is not processed: In case the order has not been processed and fulfilled, the order can be self cancelled by the customer from his account or a cancellation request can be raised by dropping a mail at info@greensoul.online. The cancellation of an order is not guaranteed. In case an order is successfully cancelled before it is processed, full refund will be initiated.
The refund will automatically be credited back into the original source within 1-3 working days depending upon the mode of transaction.
1.2 Order has been processed: In case the order has been processed and fulfilled, the order becomes non-cancellable and no cancellation requests can be accepted. If the delivery is refused by the customer, for any reason, To and Fro Logistics charges will be levied at the time of processing the refund. The To and Fro logistics charges can vary from ₹800- ₹2800/ --- depending upon the weight of the shipment and shipment destination pin code.
The refund will be processed once the shipment is travelling back to the source and once processed, It can take 4-7 working day for it to get credited back into the original payment source.
Disclaimer : The free shipping provided by Green Soul is only applicable for successful orders, in which case, the cost of shipping is borne by Green Soul Ergonomics. In case the customer chooses to cancel / reject the order, after it has been shipped ; The shipping cost will be borne by the customer.
Green Soul Ergonomics follows a parts replacement/return policy, for which the terms are mentioned below:-
2.1 A product purchased on Green Soul is eligible for parts replacement or return within the return period (within 10 days from the date of delivery) if it fulfils any of the following conditions:
a) Product delivered is different from what was ordered.
b) Product was received in a physically damaged condition or was found defective when package was opened.
c) The product or parts of the product or accessories that were described on the website as “In the Box” was missing.
2.2 Any product noticed as "Received in Physically Damaged Condition or Damage upon Delivery" has to be reported within 72 hours of product delivery,with valid images/video evidence of damge, to be eligible for a replacement. Any issues reported after 72 hours will not be accepted.
2.3 Green Soul reserves the right to resolve any return request for In transit damaged part(s) / missing item(s) / wrong item delivered by sending a replacement of the affected part(s) within a stipulated time, free of cost. In case the part is not available, Return and full refund will be initiated.
2.4 Every care has been taken to ensure that the product details are correct. All dimensions are measured by hand, so there might be a very slight variation. Whilst the image is a true representation of the standard product, slight variation in colour replication may occur due to lighting/flash during photography or your monitor settings. Warranty Or Return does not cover minor imperfections in the product that broadly meet design specifications or imperfections that do not materially alter the Product’s functionality
Please go through the below FAQs for a better understanding of return process.
FAQ
The return request can be placed directly on the website under support section. While placing the return request it is mandatory to share the return reason along with photo/video evidence.
The return request can be placed within 10 days of the delivery date of the product as recorded by Green Soul.
The product must be returned in unassembled state and in the original packaging. If the customer can’t un-assemble the product or doesn’t have original packaging, Green Soul may arrange the same at cost. The customer is responsible for the safe return of the item.
The return shipping for any eligible return (mentioned under returns section) will be borne by Green Soul. However, the return shipping fees has to be borne by customer, for any return requested accepted beyond the eligible returns ( as mentioned in 2.1)
After the return has been authorized, An RMA number and shipping label will be generated and shared with the customer, The customer needs to take printout of the same and affix the label on return shipment box. After the confirmation of re packaging by the customer, Green Soul will arrange for return logistics. In case, pick up at customer destination is not possible, Green Soul may request the customer to ship the item to nearby courier facility.
The refund (full/partial) will be processed once the shipment has been received and inspected at warehouse. Once the refund is processed, It may take upto 10 days for the refund to reflect, depending upon the original payment mode. A damage fees, up to 25 % invoice amount may be levied for return items which are not in proper state.
