I saw reviews about the item and got it via pre-booking in June. The assembly was easy and straightforward. I love the chair itself. The chair is super comfortable, the lumbar and neck cushions are superb. I gave a rating of 4 because of one small issue - the frog mechanism had scratches on it. Didn't know if it would worth going through the trouble of letting GreenSoul know and getting it replaced. I am super happy with the product otherwise and highly recommend it!
The chair is overall good but not great. However, I felt the following problems: 1. The neck pillow is bad; I found it best to remove it. 2. It also feels better to remove the lumbar pillow so it is also not great. 3. The wheels are not completely silent on moving the chair. 4. The chair still rocks even after locking the rock mechanism. However, the degree to which it rocks on locking is significantly less than that with rocking enabled. Nevertheless, it is irritating if the chair rocks when you don't want. 4. Very poor customer service. From the very first day, the armrests in my chair do not move inward/outward. I created a support ticket for it and have been following up for more than 10 days. There has been no help from Green Soul and my problem is still unaddressed. This is extremely unprofessional on Green Soul's part especially considering the high price of the chair. I would think multiple times before buying any Green Soul product in future.
The assembly was not clear in the instruction sheet provided so I had to use the video instructions on their youtube channel. That was also really fast; so had to pause multiple times. Other than that, the chair is a godsend. Really comfortable. Can adjust the height (I'm 6'2".. so it fits me as well perfectly). Good armrests. While tilting backwards, you kinda feel a little bit of a **** because you don't really have a support but that's nothing to be worried about. TL;DR : Get it.
I have a good and comfortable experience with this chair. Love it. Its nice. Functional, true to it's name.
NECK / HEAD PILLOW
Adjustable neck / head pillow made of velour upholstery & enough padding gives a premium look & provides maximum comfort to your neck, especially when you play or work for long hours.
Say NO to hunched back. The adjustable memory foam lumbar pillow with velour upholstery will not only give a premium look but also give your back a perfect posture. The back can also be reclined when required.
FLAT & SPACIOUS SEAT
Sitting with your legs hanging down for a long time? Not anymore. Monster Ultimate comes with a flat-spacious seat made of moulded foam to give you the utmost comfort & allows you to sit cross-legged.
Adjustable & padded armrests made of PU Carbon Texture that is soft to touch yet retains the finishing properties required for a good grip. It is adjustable in 4 Dimensions- Left & Right, Angled Left & Angled Right, Front, & Backwards, Up & Down.